Direct Value Dispense Return Policy

If you have questions or concerns about Medical Food items ordered through,please call Customer Care at 1-985-629-5742.


Due to legal restrictions, Medical Foods ordered online or by phone cannot be returned unless damaged or there was an order discrepancy. Shipping charges cannot be refunded unless your merchandise arrives defective or damaged.

Direct Value Dispense reserves the right to revise or amend this policy at any time without advance notice or advertisement. Effective date: March 22, 2018


Phone: 985-900-1328

Same-day shipping on orders placed before 2 P.M. Please allow 3-5 business days for arrival.

Medical foods are intended to meet distinctive nutritional requirements of a disease or condition, used under medical supervision, and intended for the specific dietary management of a disease or condition